Privacy policy

Thank you for choosing to be part of our community at Modern Minds Health (“Company,” “we,” “us,” “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices concerning your personal information, please contact us at team@modernmindshealth.com.

When you visit our website, use our mobile application, or engage with our services (collectively, the “Services”), we appreciate that you trust us with your personal information. We take privacy very seriously and seek to explain clearly what information we collect, how we use it, and what rights you have in relation to it. If you do not agree with any terms in this privacy notice, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services, as well as any related services, sales, marketing, or events.

For all urgent or emergency situations, please seek our emergency resources in your area or visit your closest ER.

1. What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about our services, scheduling an appointment, or contacting us. The personal information we collect depends on your interactions with us, the choices you make, and the features you use. This information may include:

• Identifiers: name, phone number, email address, and mailing address.
• Sensitive health information: health conditions, treatment details, and appointment records, as required for providing mental health services.
• Text communications: we partner with Mango Voice for secure SMS communications with clients. Any information shared via text will be treated in accordance with this privacy policy.

Information automatically collected

When you visit or use our Services, we may automatically collect certain information, including IP address, device characteristics, and usage details, to help maintain the security and performance of our Services.

2. How do we use your information?

We use personal information collected through our Services for various purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with legal obligations, and/or your consent. Uses include:

• To communicate with you regarding appointments and service updates.
• To manage client records, scheduling, and clinical notes.
• To respond to your inquiries and provide support.
• For marketing purposes, if you opt in to receive such communications.

3. Will your information be shared with anyone?

We only share your information in limited circumstances, including:

• With third-party service providers: we may share information with service providers who assist us in providing the Services, such as Mango Voice for SMS communications.
• Legal requirements: we may disclose information if legally required to do so to comply with law or in response to valid requests by public authorities.

4. Do we use cookies and other tracking technologies?

We may use cookies and similar tracking technologies to access or store information to enhance your experience on our website.

5. How long do we keep your information?

We retain personal information only as long as necessary for the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by law.

6. How do we keep your information safe?

We implement appropriate technical and organizational security measures designed to protect your personal information. However, no electronic transmission over the Internet can be guaranteed to be 100% secure.

7. Do we collect information from minors?

We do not knowingly collect data from or market to individuals under 18 years of age. If we learn we have collected data from minors, we will take steps to delete it promptly.

8. What are your privacy rights?

Depending on your location, you may have rights regarding your personal information, such as the right to access, update, or delete your information. For California residents, please refer to Section 10 for additional rights under the California Consumer Privacy Act (CCPA).

9. Do-Not-Track features

We do not respond to Do-Not-Track browser signals as there is no uniform standard for this feature.

10. California privacy rights

If you are a California resident, you have additional rights regarding access to your personal information, including the right to request deletion or information about how we collect and share your data.

11. Do we make updates to this notice?

We may update this notice from time to time to stay compliant with relevant laws. The updated version will be indicated by an updated “Revised” date.

12. How can you contact us about this notice?

If you have questions or comments about this notice, please contact us at:

Modern Minds Health
4440 Duckhorn Dr, Suite #420
Sacramento, CA 95834
Email: team@modernmindshealth.com

13. How can you review, update, or delete the data we collect from you?

To review, update, or delete your personal information, please contact us at the email provided above. We will respond to your request within 30 days.

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Accessibility

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Not medical advice

The content on this website, including blog posts, service descriptions, and communications, is for informational purposes only and is not a substitute for professional diagnosis, treatment, or medical advice. Always seek the guidance of your qualified healthcare provider with any questions you may have regarding a medical or mental health condition.